Privacy policy

Who this policy covers

Favour Electronics operates favourelectronics.com and the FavourElectronics mobile app. This policy explains how we handle personal information when you browse, create an account, place an order, earn rewards or ask us for appliance support. It covers our customer website, Android and iOS apps, and the services that support them.

Information we collect

Account information: your name, email address, phone number, city, account identifier, sign-in verification records and communication preferences. You can browse the catalogue without creating an account.

Orders and delivery: products, quantities, prices, order references, payment method and payment status, delivery or pickup details, recipient name, phone number, address and any instructions you provide. Where available, bank-transfer references and instalment records are used to reconcile payments. The current mobile app does not collect card numbers or card security codes.

Rewards and saved items: saved products, referral information, points earned and redeemed, and daily check-in records.

Appliance and service information: registered products, serial numbers, purchase and installation dates, installer details, warranty information and the issue descriptions or contact details you include in a service request.

Technical information: sign-in device or browser information, session records, network addresses and operational or security logs generated when you use our services. Please do not put passwords, card details or unrelated sensitive information into support descriptions.

How we use information

We use information to verify sign-in, maintain your account, process and fulfil orders, arrange delivery or installation, confirm payments, provide order updates, manage rewards and saved items, and handle warranty or service requests.

We also use relevant records to protect accounts, prevent misuse, investigate errors, resolve disputes and meet applicable accounting and legal obligations. Optional promotional communications depend on your selected preferences; you can change these in your account. Essential sign-in and order messages are separate from marketing preferences.

Who can receive information

Authorised staff access information needed for their work. Delivery, installation and warranty or repair partners receive information needed to carry out the service you request. Hosting, database, email and other infrastructure providers process information to operate our services.

If you choose to contact us through an external service, such as WhatsApp, that service also processes information under its own privacy policy. We may disclose relevant records where required by law or necessary to address fraud, disputes or the security of our services.

We do not sell personal information. The current mobile app does not include third-party advertising or an advertising identifier SDK.

Device storage and cookies

The website uses browser storage for features such as your cart and an authentication cookie to keep you signed in. The mobile apps store information needed for your session, cart, saved items and a cached catalogue. Signing out or clearing local storage does not delete order or account records held by the service.

The Android app does not request access to your contacts, SMS, microphone, camera or device location. A delivery address or city that you type into the service is still personal information, even though no location permission is requested.

Security and processing locations

Our apps communicate with the service over HTTPS. Access controls and protected authentication storage help limit access to customer information. No online service can guarantee complete security.

Our hosting and infrastructure providers may process information outside Nigeria. Information remains subject to this policy when processed for the operation of our services.

How long information is kept

Account information is kept while your account is active. Order, payment, reward, appliance and service records can be retained for fulfilment, reconciliation, warranty support, dispute resolution, security and applicable record-keeping obligations, including after an account is closed.

Closing an account is not an automatic erasure of every related transaction or service record. We review requests to remove additional personal information against outstanding orders, warranty support and record-keeping requirements. Where a record must be retained, the reason for retaining it can be explained when handling your request.

Your choices and account deletion

You can update your profile and delivery addresses, remove saved products and change communication preferences in your account. To close an account on the website, sign in, open Profile and choose Close my account. In the mobile app, open Account and choose Delete account, then confirm.

Account closure revokes sign-in sessions and removes your name, email address, phone number and city from the active customer profile. Associated order, payment, address, appliance, reward or service records are not all automatically erased by this action. To request access, correction or deletion of other personal information, contact the shop manager using the contact route below. We may ask for information needed to verify that the request is yours; do not provide your password or sign-in code.

Children

Our shopping and account services are not designed for children. If you believe a child has provided personal information that should be removed, contact the shop manager so we can review it.

Changes to this policy

We may update this page when our services or data practices change. The date at the top identifies the latest version. Material changes will be communicated through the service where appropriate.